Function – IT Department
Location – CreditAccess Grameen Limited Corporate Office, Bangalore
Position Title – IT- Business Analyst
Reporting to (Title) – General Manager IT

Position Summary:
The current opening is for a Resource who is responsible for management as well as enhancement of the Business solutions present within CreditAccess Grameen Ltd.
The principal aim should be capturing exact business requirement and coordinate internal / external developer to deliver the IT solution.
To bring constant improvements to the product, improve user experience and operational efficiency of associated Business processes and at the same time maintaining integrity and quality of project deliverables, helping it stay within agreed timelines and agreed upon scope while meeting the expectations and requirements of the project.
The position is based at CreditAccess Grameen HQ in Bangalore and should be working closely with the internal IT team and respective Business stakeholders

Key Accountabilities:
• Handling all change requests, enhancements/ process changes to Business Solutions
• Understand the requirements from Business and Product teams, convert them into a document and take it up with vendor for feasibility check, impact analysis and work in coordination for delivery and deployment for business use.
• Assess the requirements through discussions with Business Analysts and Developers
• Prioritize the projects to ensure that business expectations are met within pre-defined timelines
• Understand integration touch points of the Business Solution with other systems/services
• End to solution management including seamless integration with other systems and services
• Deliberate various available solutions for the requirements and choose the best which is cost effective and at the same time best suited for the meeting business requirements.
• Implementation of requirements from system perspective through discussions and coordination with Developers and Vendors for development and testing.
• Documentation of key deliverables from the Quality aspect including creation of Roll out/ Go Live plans, product release notes, product version management
• Defining Standard Operating Procedures for IT processes and take necessary approval to formalize and roll out for Organization and various business units.
• Notify the respective Business Units regarding the roll out of new processes and changes to processes, if any.
• Follow up with operational teams for on the ground implementation of the strategies.
• Monitoring of performance and reporting to the top management of the organization

Position Requirements:

Formal Education & Certification
• Graduation from reputed university, preferably BE/B.Tech+MBA

Knowledge & Experience:
• Minimum 8 years of experience in Project Implementation for NBFC/ BFSI Sector in Mobile Apps (Smartphones and Tablet)
• Capability to analyze multiple interfaces impacting the application and coordinating with the respective stakeholders for prioritization of implementation.
• Proven ability to bridge technology and business goal to provide productive solutions to the required stake holders.
• Experienced in interfacing with key business units including Product, Operations, Vendor
Management
• Have knowledge of Agile processes and principles
• Good Knowledge of SDLC
• Technical understanding of web services (soap and REST protocols) and API based integrations (XML as well as JSON based) including how these applications integrate with the back end systems as well as 3rd party applications
• Functional & Technical knowledge of Business Applications
• Experience in Product / Vendor Evaluation for Business solutions
• Sound knowledge of Microsoft Office applications, specifically Outlook, Word, Excel, Power point
• Technical knowledge in Android application development would be an added advantage

Personal Attributes:
• Excellent analytical and problem-solving abilities
• Quick learner who can rapidly adapt to emerging technologies.
• Excellent communicator with emphasis on building strong relationships with IT and Operations personnel
• Able to multi-task and work effectively in a fast-paced dynamic environment
• Ability to stay calm under pressure

Work Conditions:
• High availability on call, mail and all other official forms of communications
• Extended working hours if required for support
• Work from home on need basis